Disclosure E-Sign

Thank you for choosing to stay with Smoky View Cottages & RV Resort!

 

Please refer to the guidelines below to ensure your stay will be enjoyable and to help us preserve the continuous joy this beautiful valley brings to everyone who visits. We look forward to accommodating you.

 

Reservation Agreement

 NO SMOKING IN THE CABINS AT ANY TIME. Smoking indoors will result in automatic necessary fine resulting from the and repair to damage cabin will be applied to a valid credit card on file which is required. Please dispose of your cigarette butts properly.

 The resident is responsible for all guests, children, and pets. DO NOT leave children or animals unattended on the property.

 Intoxication, foul language or any form of drugs will not be permitted.

 Fireworks of any form are not to be brought into the resort.

 Anyone destroying property or trespassing on the posted property shall be financially responsible for damages and will be prosecuted.

 Maggie Valley noise ordinance is enforced at 11 pm.

 Our road is one-way only and observe the 5 MPH SPEED LIMIT 

 EMERGENCY dial 911.

 

 We provide the linen for all cabin rentals. THERE WILL BE A CHARGE for any missing or damaged linen (Minimum $25.00 charge).

No checks will be accepted upon arrival. For more information, please give us a call.

Towel exchange is between 10 A.M. and 4 P.M. daily. Please leave your towels on the rocking chairs at the front door of your cabin and we will happily exchange them for new ones.

 

GENERAL DISCLAIMER

You, the Guest, acknowledge and understand that every guest or guardian is solely responsible for any accident or injury to a said person while on the property, and neither the property owner nor Smoky View Cottages as a whole will accept any legal or financial responsibility. Guests and guardians assume all risk of injury or other loss resulting from any recreational activity or forewarned activity available. You, the Guest, hereby agree to indemnify and hold Smoky View Cottages & RV Resort and/or the named property owner as an excluded party due to any claims, including those of third parties, arising out of or in any way a result of the use of the premises or items therein.

You acknowledge and understand that you are financially responsible for any property damage that may occur during the stated rental period which can reasonably be attributed to your negligence or abuse.

You, the Guest, acknowledge and understand that each guest or guardian is solely responsible for any loss by any person while on the property, including loss of money, jewelry or any other personal item. Should a lost item be found by housekeeping, it can be returned to guest with a minimum service charge of $25.00.

Smoky View Cottages is not responsible for the failings of any other vendor or provider due to said vendor or provider's error or service interruption (e.g. electricity, water, gas, telephone, and internet). Smoky View Cottages cannot guarantee against mechanical failure of heating/air-conditioning, hot tubs, televisions and components, satellite receivers, or other appliances. Guests should promptly report any equipment failure.

CABIN RENTAL RESERVATIONS:

Our cabins are furnished with your everyday essentials but to make your stay feel more like home, there are a few items you may consider bringing: 

Beach Towels for pool and creek use. *The towels we provide are for indoor use only.*

Inflatable pool or creek toys 

Water shoes for the pool and creek.

Laundry soaps or bath soaps/shampoos

All reservations must be guaranteed with a credit card (Visa, Master Card, American Express and Discover accepted). No reservations held on declined credit cards. Reservation made in advance REQUIRES A $104.00 NON REFUNDABLE PAYMENT (which will be deducted from your balance), with the balance PAID IN FULL PRIOR TO CHECK-IN. You may pay with a credit card over the phone prior to your arrival and go directly to your cabin or you may pay the balance with cash at check-in before 6 pm. Please verify with the office if cash is your requested option of payment. Office hours are from 9 am to 6 pm. Please always call 828-926-1245 for after-hours inquiries or email us at info@smokyviewcottages.com.

 DEPARTURE

 Please help us out when checking-out and leave it just as you would your granny's house. 

     1. Wash and put away all the dishes.

     2. Turn off all lights, AC/Heat, fans, TVs and Radios.

     3.  Leave remote on the counter.

     4.  Place all dirty towels, washcloths and dish towels in the bathtub

EARLY CHECK-IN AND LATE CHECK-OUT: 

Check-in at 2 pm and check-out at 10:00 am. Requests for early check-in or late check-out will be considered on a case-by-case basis.  Please contact our office no less than 24 hours in advance with requests for early arrival or late departure.  Consideration is given based upon the property’s “status” immediately before or following your reservation. If late check out is available, a $10.00 per hour charge will be applied after the first hour. The first hour will be free.

VALID CREDIT CARD:

You must have a valid credit card on file. We reserve the right to charge your credit card for any and all damages that occur during your stay. We will not charge your card unless damages occur. Please report any damages and repair issues upon arrival at the cabin. Unreported damages or missing items will be assumed to have occurred during your stay. Charges may/will be applied for actual damages, theft, unpaid charges, Rental Agreement violations (such as unregistered or too many guests, unauthorized pets, smoking inside), or the need for excessive cleaning caused by Tenant, their family or invitees. 

Pet Policy

Smoky View Cottages will gladly accommodate you and your cute & cuddly companions. 

To help us continue welcoming your pets, please follow the following guidelines:

Pets are not permitted on the furniture or the bedding in the cabins. You may bring linens or pet bedding from home to prevent possible excessive cleaning charges. 

A non-refundable pet deposit is required for each pet. This deposit varies depending on the size. Please ask your reservationist for more details. 

Please do not allow your pets to urinate on our beautiful flower beds, picnic tables, etc. Miss Betty does a great job with our shrubbery, so we want to avoid her coming into contact with doggy do or other animal waste. We have lots of kiddos visit Smoky View to play all over our beautiful property. We know that you can't always control your pet, so please wash off any accidents with water. If you need help, we will gladly assist you! 

Misrepresentation of the number of animals staying in our cabins will be an automatic $100 charge to the credit card on file.

When taking your little guys and gals out, please leash them. This is for their safety!* They're in a new place, cars are going to and from their cabins, and other animals are on the resort. Help us prevent accidents!

Note: Pets are NOT ALLOWED on the furniture or beds at any time. If excessive pet hair is found on furniture or linens, the credit card on file will be charged $150 for excessive cleaning. You may think this is a bit much, but it takes a lot of work to clean up the considerable amount of hair some of 

Legal Disclaimer:  Any damages to the cabin or cabin property or another person because of a pet will be the sole responsibility of the registered Guest.  Guests are held financially responsible for all physical damages to the cabin (i.e. chewing, scratching, flea infestation, etc.) inflicted on the Cabin by the presence of a pet.  If an excessive amount of cleaning is needed from the presence of a pet (i.e. soiled furniture and/or flooring, hair on furnishings or bedding, fleas), the Guest will be held financially responsible and the credit card on file will be charged for the amount of the repair/recovery. Accidents do happen, unfortunately. We want to keep everyone and every little guy (and gal)  as safe as possible! We have a speed limit of 5 mph to keep our kiddos and creatures safe. Please keep in mind that Smoky View Cottages will not be held responsible for any accidents. Smoky View Cottages & RV Resort would love to have you bring your pet along with you on your vacation!

*If you see any of our guests treating any animals unethically or breaking this policy, please let our front office know. We love our guests, furry friends (and our occasional hairless) and our property.

Recreation

 NO LIFEGUARD will be on duty at the pool or the creek. Please swim at your own risk.

The swimming pool is open from 9 am until 9 pm or dusk. (Seasonal)

 Anyone under the age of 18 must be accompanied by an adult.

Alcohol is strictly prohibited inside the pool area.

No Glass inside the pool area

The Pavilion is for use of Smoky View Cottages guests. Please keep this area clean.

Please DO NOT leave food in the refrigerator or freezer. Please treat our home just as you would your own.

Fires are ONLY to be built in the designated fire pits and should not be left attended at any time. Fires must be kept low burning and extinguished completely out when finished.

CANCELLATION POLICY

At the time of reservation, a $104.00 payment is required and is NON-REFUNDABLE.

If cancellation is within 7 days of your arrival, Smoky View Cottages reserves the right to charge the credit card on file at least 50%. This is a case to case basis. Please call our office for more information regarding the cancellation policy.

 All guests are financially responsible for the time reserved; there will be no refunds due to weather, change of plans, or early departures.

We'll see y'all soon!

For information about any of our services, please feel free to use our contact form, send us an e-mail to info@smokyviewcottages.com, or give us a call at 828-926-1245.

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If you need information about any of our services, please feel free to use our contact form, send us an e-mail to info@smokyviewcottages.com, or give us a call at 828-926-1245.

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