Disclosure E-Sign

Smoky View Cottages and RV Resort Disclaimer

Thank you for choosing to stay with Smoky View Cottages & RV Resort!

Please refer to the guidelines below to ensure your stay will be enjoyable and to help us preserve the continuous joy this beautiful valley brings to everyone who visits. We look forward to accommodating you

GENERAL DISCLAIMER

 

You, the Guest, acknowledge and understand that every guest or guardian is solely responsible for any accident or injury to a said person while on the property, and neither the property owner nor Smoky View Cottages as a whole will accept any legal or financial responsibility. Guests and guardians assume all risk of injury or other loss resulting from any recreational activity or forewarned activity available. You, the Guest, hereby agree to indemnify and hold Smoky View Cottages & RV Resort and/or the named property owner as an excluded party due to any claims, including those of third parties, arising out of or in any way a result of the use of the premises or items therein.

You acknowledge and understand that you are financially responsible for any property damage that may occur during the stated rental period which can reasonably be attributed to your negligence or abuse.

You, the Guest, acknowledge and understand that each guest or guardian is solely responsible for any loss by any person while on the property, including loss of money, jewelry, or any other personal item. Should a lost item be found by housekeeping, it can be returned to the guest with a minimum service charge of $25.00.

Smoky View Cottages is not responsible for the failings of any other vendor or provider due to said vendor or provider's error or service interruption (e.g., electricity, water, gas, telephone, and internet). Smoky View Cottages cannot guarantee against mechanical failure of heating/air-conditioning, hot tubs, televisions and components, satellite receivers, or other appliances. Guests should promptly report any equipment failure

 

 

CABIN

 

Our cabins are furnished with your everyday essentials including heat and air units but to make your stay feel more like home, there are a few items you may consider bringing: 

 

Guest Responsibilities

  • Beach Towels for pool and creek use. *The towels we provide are for indoor use only.
  • Inflatable pool or creek toys 
  • Water Shoes for the pool and creek.
  • Personal toiletries, laundry soaps, bath soaps, and shampoos.
  • Coffee makers are provided in each cabin. Please bring coffee and filters.
  • Cabins are not supplied with Hairdryers or Irons but we do have these items available as needed. Contact the office during business hours.

Reservation/Payment

  • Must be 21 years old to reserve a Cabin or RV Site.
  • A valid credit card is required on file for any reservation.
  • RV reservations require one-night security payment at the time of reservation.
  • Decline credit cards will cancel out your reservation. The guest will receive email notification of cancellation. Guest may reserve again with a valid credit card. A cabin booked in an original reservation is not guaranteed to be available. No reservations held on declined credit cards.
  • All reservations require a valid credit card, we accept Visa, Master Card, American Express, and Discover. Credit card charges do apply on all credit cards. No checks. Other payment options are available with prior consent.
  • Reservation made in advance REQUIRES A $130.00 NON-REFUNDABLE PAYMENT (which will be deducted from your balance), with the balance PAID IN FULL PRIOR TO CHECK-IN. You may pay with a credit card over the phone prior to your arrival and go directly to your cabin. Checkless check-in is available and your keycode will be located on your paid in full invoice.
  •  Office hours are from 9 am to 6 pm. Please always call 828-926-1245 for after-hours inquiries or email us at info@smokyviewcottages.com.

 

Parking

  • Cabins offer one parking space for a vehicle per cabin. Overflow parking is available. If guests have multiple vehicles please notify the office.
  • No trailer parking at the cabin unless prior authorization from the office.
  • 8-foot trailers allowed at certain cabins with prior authorization from the office.
  • All other trailers, including trailers, pulled behind RV’s will be parked in the overflow parking for a charge of $10.00 per day or $25.00 for 3 days. Weekly and long-term pricing available.
  • Our staff is happy to help advise our guests with parking trailers or RV’s but are not allowed to physically back up, unhook or work on any trailer or RV.
  • RV Maintenance:  Local business recommendation: Valley RV Repair, Mobile Home and Home Appliance Repair. 828-550-3944 Mr. Travis Perry.

Internet

  • Wireless internet is provided throughout the property.
  • Signal strength and/or service is not guaranteed.
  • Internet password is located on the paid in full invoice.

Television/ Phones

  • Provided in the cabins only at this time.
  • Keep remote control with the TV. Lost or stolen remote controls are $50.00 each.
  • No phones are located in the cabins. Only 911 at the swimming pool for emergency’s

 Important Times

  • Office Hours: 9 AM to 6 PM.  Reservation 8am until 10pm.   
  • Check-In: 3 PM.  Please call for early check-in. If the cabin is available, you may check-in.
  • Check-Out time is 10 am
  • Late check out is not available on cabins with upcoming reservations 
  • Late Check Outs can be arranged thru the office at a charge of $15.00 for the 1st Hour and $25.00 for the second hour providing the cabin is available.
  • Check out afternoon begins a new reservation at a nightly rate, which will be charged to the credit card on file.
  • Check out after 10 am without prior consent could result in a $50.00 charge.
  • Pool hours of operation are 10 am - 8 pm or dusk or after maintenance is pulled until dusk
  • The quiet time is 11 pm.
  • Bathhouse open 10 am – 8 pm

Laundry

  • Towel exchange is provided daily. Please place dirty towels in the rocking chair on your porch by 10am and housekeeping will exchange them.

Conditions:

 

NO SMOKING in the cabins.  This includes Vapes or any other form of smoke. Please ensure all doors and windows are closed while smoking outside, any smoke odors remaining in the cabin will result in fines starting at $500.00 plus repair of damages.

  • There are designated smoking areas outside.

 Cigarette disposal is provided at each cabin.

  • FAILURE TO DO SO WILL RESULT IN A $500 FINE 
  • Please do not dispose of cigarette butts in fire pits, on the ground, chargrills or creek, fines will apply.

CAMPFIRES

  • Not all locations have firepits. If you are RVing, guest may provide their own fir pit or chargrill.
  • Wood is available for sale during office hours.
  • Never leave campfires unattended. Completely extinguish all campfires. Large water pictures are available in the cabins.
  • Keep fires low burning at all times.
  • Please do not dispose of any container, food, or cigarette butts in the firepit.

Chargrills

  • Are to be left on the ground. NEVER USE CHARGRILLS ON THE PORCH or DECKS.
  •  Extinguish after use and please leave the grills clean.
  • Do not dump burnt charcoal on the ground or in the creek. Please dispose of in the proper container and place it in the dumpster.
  • Please do not dispose of cigarette butts inside of the grill.

Pool & Creek – Swim at your own risk. No lifeguard on duty for Pool or Creek.

  • Children UNDER 18 must be accompanied by an adult at all times around any water, Swimming pool or creek.
  • Pool hours are 10 AM till 8 pm or Dusk
  • No pets inside the pool fence.
  • No running around the pool. No pushing another guest into the pool.
  • No diving.
  • Beach towels are not provided. Please provide your own. Cabin towels are not for outside use.
  • NO GLASS OR OPEN CONTAINERS INSIDE POOL AREA.
  • No acholic or illegal substance.
  • No smoking inside the pool area, including vapes and any other substance.
  • 911 emergency phone is located on the pool house.

Additional Information:

  • Please do not exchange ANY items between cabins.
  • Please report any maintenance issues to the front office ASAP.
  • Game supplies are located in the pavilion area.

Departure:

  • Wash and put away dishes.
  • Turn off all lights, AC/Heat, fans, TV, and Radios.
  • Leave remote on top of the TV. If the remote is Lost, Stolen, broken it is a 30.00 replacement fee.
  • Take all Trash and Recyclables to the dumpster located near Car Wash upon exiting.

 

Failure to abide by any of the policies you will be told to leave the property with a no refund and will be charged fines to the credit card on file

It is prohibited to rearrange, move or transfer ANY items from cabin to cabin (i.e. kitchen items, chairs, grills, picnic tables, etc.) This will automatically result in charges. Inventory is done by our cleaning staff upon departure and any missing items will be charged accordingly. We reserve the right to charge your credit card for any policy violation. 

Missing or damaged linens will result in the following charges: 

Wash Cloth - $10.00, Hand Towels - $15.00, Bath Towel - $25.00, Pillow with case - $55.00, Sheets - $75.00, Comforter/Quilts - $200.00

RV Resort

 

Welcome to Smoky View, & RV Resort!

Reservations

  • Reservations require a security payment in the amount of the nightly rate.
  • Payment will apply to the balance due upon Check-in.
  • Payment is nonrefundable
  • The cancellation fee is the nightly rate charged
  • RV reservations are based on 2 guests. Additional guests are at the rate of $25.00 per adult.

Cancellations

  • Cancellations 7 days or less to check-in date, will be due and payable in full
  • We suggest calling the reservation line for personalized service to get you into the best site for your rig.
  • We are a small park and cannot accommodate some rigs. Maximum size 40ft RV, 5th Wheel, or Tag along with camper.

All traffic is one-way only. The speed limit is 5mph. Please watch for children playing, wildlife, and guest walking around the resort.

Upon entrance for RVs please pass our entrance, turn around, and approach the entrance from the center lane Our driveway entrance is small.

Check-In and Check-Out

  • Please call the office 30 minutes or more prior to arrival.
  • RV / Truck and Trailers must be in the center lane to turn in.
  • enter the resort. Swing wide and straight to enter the property.
  • Once entered onto the property, stay straight to the front of the property. STOP AND WAIT. WE WILL MEET YOU AND ESCORT YOU TO YOUR SITE.
  • Check-in allowed starting at 1 pm. Please arrive prior to 6 pm. If not, make arrangements with the office. 
  • Check out is 10:00 am
  • Late Check out is available until 12 noon only. $20.00 1st hour (11 am) $25.00 2nd hour (12 am) Checking out afternoon will result in a nightly rate charged to your account

Rules – Disclosure statement available on our website and will be received with your invoice. Please read and accept all of our policies, rules and regulations upon c/c acceptance.

  • Absolutely NO DRUGS on property
  • No public displays of intoxication, No open containers
  • Absolutely NO FIREWORK
  • For your convenience, we offer a trash dumpster located to the front of the property, on your left upon exiting the property. Please dispose of refuse in the dumpster. Please do not leave trash on the ground at the campsite, porch, or at the pavilion.
  • No cigarette waste on the ground, campfires, car-grills, and the creek, disposals is provided

Park / Town Ordinances

  • Quiet time is 11:00 PM-7 AM
  • All dogs must be leashed when out of doors. Maggie Valley and Smoky View do have Leash Laws. Please see our pet policy on the web page for all pet information.

Internet / TV

  • We do offer free Wi-Fi thru-out the park. (Signal not guaranteed)
  • WI-FI Smoky View Password: smokyviewaccess
  • We DO NOT offer cable TV; we do suggest streaming via ROKU/ Firestick or a similar device (Not provided)

Pool / Water Sports: Please view the full policy on our website

  • Children UNDER 18 must be accompanied by an adult at all times around any water, Swimming pool or creek.
  • Pool hours are 10 AM – 8 pm or Dusk
  • No pets inside the pool fence.
  • Beach towels are not provided. Please bring your own from home. Cabin towels are not for outside use.
  • No lifeguard on duty for Pool and Creek. SWIM AT YOUR OWN RISK.
  • NO GLASS OR OPEN CONTAINERS INSIDE POOL AREA

 

Laundry / Bath House

  • We do offer a coin-operated laundry at the pavilion. Change is available in $10.00 increments in the office.
  • The door code for the laundry is 1245
  • Bathhouse is provided for quest convenience, please keep it clean.
  • No one under 18 unaccompanied at bathhouse
  • Bath house is open seasonally. 9am to 9pm
  • You must furnish your own toiletries including shampoo, conditioner, soap, toilet paper, hand paper, towels, etc.

Firepits / Grills

  • Please keep fires low burning and extinguish when done.
  • We do not provide Firepits/ Grills at R.V. Sites
    • You are welcome to furnish your own
    • Please keep all fires low burning and extinguish completely
    • Do not dump charcoal on the ground
  • No firepits/grills on any decks or porches

 

Cancellation

 

  • All reservations require a non-refundable security payment in the amount of $130(unless stated otherwise). Guest reserves the right to change reservation within the same year as present reservation for an additional $35.00 charge. All guests are financially responsible for the time reserved; there will be no refunds due to weather, changed of plans, or early departures.
  • Security payment of $130.00 – Will be already deducted from your balance due upon Check-In or paid in full of amount due.
  • The cancellation charge on all reservations is $130.00
  • All reservations are due and payable in full 7 days prior to check-in
  • Absolutely NO REFUNDS on full total 7 days or less. Cabins canceled 30 days or less any refund will be at the discretion of the owner.
  • NO REFUNDS ON SCHEDULED EVENTS, OR HOLIDAYS.
  • For detailed information about any of our services, including Covid related cancelations, please feel free to use our the contact form, send us an email at info@snokyviewcottages.com, give us a call at (828)734-4812, Or visit our website www.smokyviewcottages.com
  •  Please consider that we are a small business and only have a limited number of cabins. Once we reserve your cabin and hold the reservation past 30 days; it is very difficult for Smoky View Cottages to rent the cabin.

PET POLICY

 

In order for Smoky View Cottages to continue being pet friendly please read and acknowledge the following policies:

  • We do charge a one-time non-refundable pet charge Per Pet (Not applicable for service dogs, documentation required)
  • Fee is $50.00 per, pet, for pets up to 50 pounds, pets above 50 pounds $75.00 per pet, With prior approval only. Two pets per cabin maximum.
  • Misrepresentation of pets or number of pets can result in immediate Non-refundable eviction.
  • All pets must be vetted/ flea treated and up to date on all shots. NO aggressive dog, regardless of breed.
  • Pet owner is responsible for pet at all times. Pets are not to be left unattended at any time.
  • Pet owner is responsible for any damage incurred from pet to any area of Smoky View Cottages and RV Resort
  • Pets are not permitted on the furniture or the bedding in the cabins unless you obtain linens from the office for a minimal charge or bring linens from home to cover furniture to prevent excessive cleaning charges.
  • DO NOT allow pets to potty on bushes, gardens, decoratives, buildings, outdoor furniture, autos, and common areas.
  • You are required to clean up after your pet’s business. Not cleaning up after your pet can result in $50.00 fine, per clean-up, this includes urine cleanup on all Smoky View Cottages property.
  • Maggie Valley and Smoky View Cottages have a Legal Leash Law. All pets must be leashed at all times outside of the cabin! The owner must maintain control of the pet at all times.
  • NO pets inside the gated pool area. No exception.
  • Pets CANNOT be restrained to trees, furniture, porch, or any other outdoor item, NO inground tie outs allowed.
  • Do not leave pets anywhere unattended.
  • PETS MUST BE CRATED WHEN LEFT UNATTENDED IN CABIN.
  • If housekeeping hears excess barking we will knock on the door. If pets are NOT created you will be charged a $50-$5000 fine.
  • DO NOT BATHE, GROOM, NAIL CLIP PETS INSIDE CABIN.
  • NO WET PETS IN CABIN, DO NOT USE CABIN TOWELS TO DRY PETS. There are professional groomers available in the area.
  • No pet baths/ grooming allowed in or on the property of the bathhouse.

*If you see any of our guests treating any animals unethically or breaking this policy, please let our front office know.

Disclaimer: Any damages to the cabin or cabin property or another person or animal because of a pet will be the sole responsibility of the registered guest. Guests are held financially responsible for all physical damages to the cabin (i.e., chewing, scratching, flea infestation, etc.) inflicted on the cabin by the presence of a pet. If an excessive amount of cleaning is needed from the presence of a pet (i.e., soiled furniture, hair on furnishings or bedding, fleas, etc.), the guest will be held responsible and the credit card on file will be charged for the amount of the repair/recovery. We want to keep everyone and every little guy and gall as safe as possible! We have a speed limit of 5mph to keep our children, pets, and all guest safe. Please keep in mind that Smoky View Cottages will not be held responsible for any accidents. Smoky View Cottages & RV Resort would love to have you bring your pet along with you on your vacation!

 

For information about any of our services, please feel free to use our contact form, send us an e-mail to info@smokyviewcottages.com, or give us a call at 828-926-1245.

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If you need information about any of our services, please feel free to use our contact form, send us an e-mail to info@smokyviewcottages.com, or give us a call at 828-734-4812.

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